Outpatient Visits

International visitors living outside Japan

To all international patients who do not have valid Japanese health insurance and live outside Japan, we request that you contact a medical coordinating company authorized by the Ministry of Foreign Affairs of Japan before visiting our hospital.

We only accept your consultation through medical coordinators registered by the Ministry of Foreign Affairs of Japan. Please check the list below and choose one for your visit.

Thank you for your cooperation.

Procedure for a visit　to Outpatient departments/centers

Please call to make an appointment.
Call 03-3402-5581　Mon - Sat 9 am to 5 pm, except national holidays.

Reception hours

Morning
8:30 to 11:30 am
Afternoon
1 to 4:30 pm

Mon - Sat except holidays

First-time patients

Please come to the reception on the 1st floor and tell the receptionist that it is your first visit. He/she will give you a Registration form and medical questionnaire, so please fill them out and return them to the reception desk. A medical chart will be prepared and hospital ID card and “Patient folder” (yellow file) will be given to you.

If you don’t have Japanese Health Insurance coverage

  • Please pay a deposit of ¥30,000 on registration (in cash or by credit/debit card). After the consultation, if the actual cost is less than ¥30,000, we’ll return the deposit and ask you to pay the actual cost. If more than ¥30,000, please pay the balance.
  • We charge ¥20 per 1 National Health Insurance (NHI) point to a patient without Japanese health insurance.
  • We do not do Direct Billing to any Insurance companies.

What to bring

First-time visit to Sanno Medical Center, Sanno Hospital or Sanno Birth Center

  • A photo ID
  • Health insurance card (incl. certificate of medical subsidies (for infants, children, etc.) and beneficiary certificate)
  • Referral (medical information/data), if you have
    A referral is not essential and no additional “First Visit Consultation Fee” required at Sanno Medical Center.

Visit from the 2nd time

  • Hospital ID card *Carry every time. If forgotten or lost, card replacement fee ¥220 applies.
  • Health insurance card (incl. certificate of medical subsidies (for infants, children, etc.) and beneficiary certificate)
    We check its validity every month. If any changes, inform a receptionist. Without presentation, all the cost shall be out-of-your-pocket expense.
  • Appointment slip, if you have one
  • Instructions for Examination, if you have one

Consultation hours

  • Please complete registration in reception hours.
Morning 9 am to 12 noon
Afternoon 1 to 5 pm

Mon-Sat, except holidays
Some doctors may start their consultation at a different time.
Closed onSun, national holidays and New year
There may be a sudden cancellation of consultations. Please call us to confirm.

Flow of your hospital visit

  1. Check-in at the Reception desk on the 1st floor and after you receive your “Patient folder” (yellow file), wait near the clinical department that you are visiting.
    If you are visiting Radiology department /3F, Lab/5F, please also present your hospital ID card at each reception.

  2. Please wait in the waiting area until called. When called, follow your doctor/nurse’s instruction to have consultation/examinations, carrying “Patient folder” (yellow file).

  3. After completing all consultations and examinations, submit “Patient folder” to Cashier desk on the 1st floor. (When the calculation is ready, you will see your cashier number on the cashier monitor.

  4. If you have medicine prescribed, you have another number on the right end of your receipt.Please pick up your medicine at the pharmacy after you see your medicine number on the monitor screen near the pharmacy.

  5. You have finished your consultation. Please take care on your way back.