Hospitalization

Procedure on the day of admission

  • On the day of admission, please come to the Admitting desk on the first floor, by 10 am unless otherwise notified by your doctor. Please bring Japanese health insurance card and related certificates, if you have one, hospital ID card and registration forms for admission.
  • In case you are admitted after hours, we’d like you or your family to complete the procedure within the next day or two.
  • If you don’t present your Japanese health insurance card, all the cost shall be out-of-your- pocket expense.

Things to bring on the day

  • Toiletry goods (incl. toothbrush）
  • Pajamas
  • Something to wear over pajamas (gown, cardigan, etc.)
  • Underwear
  • Kleenex
  • Shampoo, hair conditioner and body soap
  • Things specified by the department
Things in your room

An electric pot, a plastic cup (for gargle), two pairs of bath and face towels per day, a soap, chopsticks, spoon and fork, a hair dryer and complimentary slippers.

  • Bringing dangerous goods is prohibited; these include, but not limited to, a knife, something that uses fire, (e.g. candles, incense sticks, incense, kerosene lamps) or something that can cause fire, such as electric heater.
  • Slippers prepared are disposable and plain. If you expect to use for a long time, please bring your own room shoes that you are accustomed to.

Visiting hours and precautions

  • Visiting hours: every day from 2 to 8 pm
    Please observe the visiting hours strictly.
  • We do not answer any inquiries about hospitalized patients (their presence, room number etc.) to protect personal information. If you are planning a visit, please confirm room number, etc. from the patient or from his/her families in advance.
  • All visitors are requested to report to the Staff station on the 7th floor.
  • Depending on patient’s condition and/or treatment schedule, visiting may be limited.
  • Please refrain from visiting in a large group as it annoys other patients.
  • Smoking and alcohol drinking are prohibited in the center.
  • Those who are drunk or sick are not allowed to visit our patients.
  • There are limited numbers of pay (*1) parking space. It is a Tower parking (Parklifts or Car Stackers) and has limitation in car size (*2).
    1 It costs Yen300 per every 30 min.
    2 Maximum car size is 5.3 m long, 1.95 m high, and 1.8 m wide (half of parking space only accommodates 1.5 m wide) and weight 2.3 ton or less.
  • In order to maintain hospital security, we may ask visitors their names. Also, we ask all visitors to fill in the visitors list. Thank you for your cooperation.

Discharge and Payment

  • We basically ask a patient to leave the hospital at 2 pm. If you’d like to change your discharge time for a compelling reason, please discuss with our staff in advance.
  • If you’d like to know the estimated cost for hospitalization, please let our ward staff know.
  • The bill will be delivered to your room on the day of discharge. Please make a payment at the cashier on the 1st floor. However, for a long hospitalization (about 2 weeks or longer), closing takes place on the 10th, 20th, and in the end of each month, and the bill will be delivered to you in the next day or two. Please kindly pay at the cashier within 3 days after receipt of each bill.
  • The cashier’s window is open Monday through Saturday including holidays from 9 am to 5 pm.
  • You can pay in cash, by credit card (*1 listed below) or debit card.
  • Withdrawal limit per day may vary among banks.
  • Some bank cards may not be acceptable. Please check your bank for its eligibility.
  • Personal checks are not acceptable
  • There is no ATM placed in the hospital (but there’s one close by, outside the hospital).
  • Restaurant on the 8th floor does not accept credit / debit cards.

*1
creditcard

A deposit for hospitalization

A deposit is required upon admission.

General hospitalization for 5 days or longer ￥150,000
  • In case of after-hours admission, please make a payment on the following day.
  • You can pay the deposit in cash, by credit card or debit card. (Please check daily spending limit of your card in advance.)
  • Please keep the receipt for the deposit until the settlement for discharge.

Hospital guide during your hospitalization

Medication

Please let your doctor or nurse know all the medications, supplements and topical medications that you are using. Please bring all the necessary medication. If you have Prescription notebook, please present it to a nurse.

Examinations

Your doctor or nurse will brief you about your examination beforehand. Some examinations require fasting or changing of meal time.

Meals

We serve breakfast around 7:30 - 8 am, lunch around noon - 1 pm, and dinner around 6 -6:30 pm. If you have food allergy, please let us know. Depending on your medical condition, therapeutic diet may be served according to your doctor’s instructions. Please do not bring food in to prevent food poisoning and for treatment reasons.

Wristband

In order to avoid misidentification of patients, all patients are asked to wear a wristband during their hospital stay. Thank you for your understanding and cooperation.

Outing / Sleep out

Doctor’s permission is required for outing or sleeping out. Please fill out the specified application form and give it to the nurse in advance. (If you go out of hospital premises even for a short time, it requires permission). During your hospitalization, you basically cannot visit another physician in another facility.

Attendant / Orderly

Basically an attendant or orderly is not required. If you wish to have your family stay with you for your medical conditions, etc., please get your doctor’s permission in advance. Depending on your condition, your request may not be allowed, especially for the overnight stay.

Bathing

Doctor’s permission is required.

Time for lights-out

Lights out for hospital ward is at 9 pm.

Bedsheet and Towel

Bedsheets are changed twice a week. Two pairs of bath and face towels are changed every day.

Cleaning

We clean your room every day. If you have any requests, please let your nurse know.

TV & DVD Player

TV with built-in Blu-ray (DVD compatible) is available in each room for free.

Telephone / Cell phone

  • To prevent malfunction of medical devices, please use cellular phone in “Cell Phone Area” in the vicinity of the pharmacy on the first floor.
    There is no public pay phone in the facility. Hospital staff uses hospital PHS which has the minimum impact on medical devices.
  • When you call from your room phone, dial 0 for outside calls (telephone charge applies).
  • The operator forwards incoming call to inpatients’ room between 8:30 am and 9 pm except for an emergency. If a caller cannot give inpatient’s name and room number, we cannot forward the call, so please let your family or persons involved know in advance.

Internet access

  • If you bring your personal computer and LAN cable, you can use Internet / e-mail. (No Wi-Fi)
  • SECURITY WARNING AND DISCLAIMERThis free Service is provided for your convenience and its use is at your own risk. We cannot and do not guarantee the privacy of your data and communication while using this Service. We are not responsible for any troubles caused by this service.
    We do not guarantee the use of all personal computers. Depending on your provider you may not be able to use your email.
    There are no personal computers or LAN cables, etc. for rent

Valuables / Cash

Keep your valuables in a safety box. We assume no responsibility or liability for any loss or theft of valuable items such as wallet. Please refrain from bringing substantial amount of cash other than your hospitalization fee.

Smoking / Drinking

No smoking in our hospital premises. Inpatients are not allowed to drink alcohol.

Hospital room

  • Please confirm the location of the emergency exit (staff shows you where on your admission). In case of a disaster, please follow the instructions of hospital staff.
  • Please wear a gown etc. when you go out of your room.
  • Limit your belongings so that they can be kept in drawers and shelf in your room.
  • No posters, etc. on the wall of your hospital room.
  • Do not touch the medical instruments equipped on the wall.
  • Please note that we may ask you to pay for the damages of apparatuses in the room.
  • Do not enter other hospital rooms or let others enter your room. We lock the door of your room in case you leave your room for a long time. When you leave, please let your nurse know.
  • Humidifier is not allowed for infection control reasons. And please refrain from bringing something that gives out a strong smell such as aroma and fragrance.
  • We may ask a patient to move into other room depending on the patient’s condition or to frequently check physical conditions.

Others

  • We have to check your health insurance card every month even for a hospitalized patient. Please kindly bring your insurance card for checking to the reception desk on the 1st floor.
  • In case of emergency, press nurse call button to call our staff. Confirm its usage in advance, and if you have any questions, please ask us.
  • We have one doctor and two nurses to take care of an emergency during the night hours.
  • During your hospital stay, we keep your hospital ID card at the nurse station.
  • In order to undergo a safe surgery, we ask our patients to remove manicure, pedicure, gel nails, eyelash extensions, etc. and rings and accessories.
  • Water heater with sink and Coin laundry?? are available on the 7th floor near the staff station.
  • To maintain hospital order and to provide medical treatment, patients and visitors may be asked to leave the hospital if they do not follow the directions of the doctor/staff, or do prohibited acts, or cause trouble to other patients.
  • For any concern or questions during your hospitalization, please let a nurse know.

NOTES

Photographing and recording without permission are prohibited in our facilities and premises. And even with permission, please respect the following.

  • Avoid taking video/pictures that may capture other patients, doctors and /or hospital staff together.
  • Avoid uploading your photos/movies to your SNS which is open to unspecific majority.

We sometimes receive inquiries from the visiting patients and their families about gratuities and gifts for hospital staff. We appreciate your considerations, however, we are strictly prohibited from accepting them. Please understand in order to maintain a healthy medical environment. If you consider giving, our hospital appreciates your offerings in a form of donation to the fund to enhance hospital facilities and to train our medical staff. For details, please contact your nearest staff.

Restaurant Aube on the 8th floor

Monday to Friday 10:30 am to 5 pm (L.O. 4:30 pm)
Saturday 10:30 am to 3 pm (L.O. 2 pm)
Closed Sunday and national holidays
  • Please note our opening hours may change without prior notice. For details, please call to confirm. At the restaurant we do not accept credit/debit card. Please pay in cash.