Outpatient Visits

Procedure for a new visit

Please call to make an appointment for the department listed below.
Call 03-3402-3151 Mon - Sat: 8:30 am to 5:15 pm, except national holidays

NOTES: We don’t take Same-day appointment. Some departments are only for Walk-ins.
(Some doctors may take appointments for follow-up.)

Clinical Departments / Centers that require prior appointment

Appointment only

  • Cerebrovascular Center
  • Center for Cancer Ablation Therapy
  • Obstetrics and Gynecology
  • Pediatrics (for vaccination/checkups)
  • Clinical Allergy
  • Psychosomatic Medicine
  • Initial visit for Reproduction and Gynecologic Endoscopy (Reproduction center)

Appointment/ Walk-in

for details, please call to confirm
Neurosurgery, Gastroenterological Surgery, Breast Surgery, Gynecological Oncology & Gynecology, Dermatology, Plastic and Reconstructive Surgery, Orthopedics, Eye Center, ENT (Ear, Nose and Throat), Voice
Patients with appointment have priorities

Walk-ins

Cardiology, Nephrology, Diabetes/Endocrinology/Metabolism, Rheumatology, Pulmonary, Urology, and Pediatrics (except for vaccination/checkups)
Patients with follow-up appointment have priorities

Reception hours

Morning
8:30 to 11:30 am
Afternoon
1 to 4:30 pm

except Reproduction Center
Mon- Sat, except holidays
If you plan to see two doctors in the morning, take a number before 11 am.
Reproduction Center: 8:30 to 11:30 am, Mon-Sat including national holidays

First-time patients

Please take a number, and when your turn comes (your number appears above numbering machine), tell the receptionist that it is your first visit and which department or for what kind of conditions you are visiting. He/she will give you a Registration form and medical questionnaire, so please fill them out and return them to the reception desk. A medical chart will be prepared and hospital ID card and “Patient folder” (yellow file) will be given to you.
If you are visiting Dentistry and Implant Dentistry Center only, please come directly to the 3rd floor.

If you don’t have Japanese Health Insurance coverage

  • Please pay a deposit of ¥30,000 on registration (in cash, or by credit/debit card). After the consultation, if the actual cost is less than ¥30,000, we’ll return the deposit and ask you to pay the actual cost. If more than ¥30,000, please pay the balance.
  • We charge ¥20 per 1 National Health Insurance (NHI) point to a patient without Japanese health insurance.
  • We do not do Direct Billing to any Insurance companies.

What to bring

  • A photo ID
  • Health insurance card (incl. certificate of medical subsidies (for infants, children, etc.) and beneficiary certificate)
  • Referral (medical information/data), if you have one. A referral is not essential except for the following. No additional “First Visit Consultation Fee” required at Sanno hospital.

International visitors who do not live in Japan

To all international patients who do not hold valid Japanese health insurance and live in outside of Japan, we request that you need to contact with medical coordinating company authorized by Ministry of Foreign Affairs of Japan before visiting our hospital.

We only accept your consultation through some contracting companies with us. Please see the list below, and choose one for your visit.

Thank you for your cooperation.

Doctor/Specialty that require Referral letter

Cancer Ablation Therapy Dr. Fuminori MORIYASU
Pulmonary Disease Center Dr. Harubumi KATO
Urology Dr. Masaru MURAI
Neurosurgery Dr. Koichi TAKAHASHI
Psychosomatic Medicine Dr. Masato MURAKAMI, Dr. Mutsuhiro NAKAO
Orthopedics Dr. Toshiyasu NAKAMURA
Obstetrics and Gynecology If for a delivery after infertility treatment, bring a referral from infertility clinic. (Patients at our Reproduction center, ask your doctor to refer you online)

Please bring this “Registration Form” with you when you visit us for the first time.

Consultation hours

  • Please complete registration in reception hours.
Morning 9 am to 12 noon
Afternoon 1:30 to 5 pm

Mon-Sat, except holidays
Some doctors may start their consultation at a different time.
Closed on Sun, national holidays and New year
Reproduction center is OPEN Mon-Sat, including national holidays.
There may be a sudden cancellation of consultations. Please call us to confirm.

Flow of your hospital visit

Take a number and wait until your number appears above numbering machine (and is called).

  1. Check-in at the reception desk and wait near the clinical department that you are visiting with “Patient folder” (yellow file).
    If you visit the Dept. / Center on the 2nd floor (ENT, Eye, Ob/Gyn and Voice), present your “Patient folder” and Hospital ID card to the reception there.
    If you visit Dentistry and Implant Dentistry Center for the first time, please come directly to the 3rd floor for registration.

  2. Please wait in the waiting area until called.

  3. When called, follow your doctor/nurse’s instruction to have consultation/examinations carrying “Patient folder” (yellow file).

  4. After completing all consultations and examinations, submit “Patient folder” to the Cashier box, and wait for your number* to appear on the screen above Casher.
    KEEP a small paper with barcode for your Cashier number (printed in the middle of the 2nd row).

    If you have medicine prescribed, you see another number on the right end of your receipt. Please pick up your medicine at the pharmacy after you see your medicine number on the screen above pharmacy.

  5. You have finished your consultation. Please take care on your way back.

When you have consultation at a new department, it’s treated as a new visit.

Procedure for your visit from the 2nd time

Please call to make an appointment for the department listed below.
Make an Appointment
Call 03-3402-3151 Mon – Sat: 8:30 am to 5:15 pm, except national holidays

NOTES: We don’t take Same-day appointment. Some departments are only for Walk-ins.
(Some doctors may take appointments for follow-up.)

Reception hours

Morning
8:30 to 11:30 am
Afternoon
1 to 4:30 pm

except Reproduction Center
Mon- Sat, except holidays
If you plan to see two doctors in the morning, take a number before 11 am.
Reproduction Center: 8:30 to 11:30 am, Mon-Sat including national holidays

Please take a number and when your turn comes (your number appears above numbering machine), present your Hospital ID card and tell the receptionist which department or for what kind of conditions you are visiting.
If you are visiting Reproduction Center/2F or Dentistry Center/3F, please come directly to each center for check in.

What to bring

  • Hospital ID Card *Carry every time. If forgotten or lost, ¥220 re-issuance fee applies
  • Health insurance card (incl. certificate of medical subsidies (for infants, children, etc.) and beneficiary certificate)
    We check its validity every month. If any changes, inform a receptionist. Without presentation, all the cost shall be out-of-your-pocket expense.
  • Appointment slip, if you have one
  • Instructions for Examination, if you have one

Doctor/Specialty that require Referral letter

Pulmonary Disease Center Dr. Harubumi KATO
Urology Dr. Masaru MURAI
Neurosurgery Dr. Koichi TAKAHASHI
Psychosomatic Medicine Dr. Masato MURAKAMI, Dr. Mutsuhiro NAKAO
Obstetrics and Gynecology If for a delivery after infertility treatment, bring a referral from infertility clinic. (Patients at our Reproduction center, ask your doctor to refer you online)

Consultation hours

  • Please complete registration during reception hours.
Morning 9 to 12 noon
Afternoon 1:30 to 5 pm

Mon-Sat, except holidays
Some doctors may start their consultation at a different time.
Closed on Sun, national holidays and New year
Reproduction center is OPEN Mon-Sat, including national holidays.
There may be a sudden cancellation of consultations. Please call us to confirm.

Flow of your hospital visit

Take a number and wait until your number appears above numbering machine (and is called).

  1. Check-in at the reception desk and wait near the clinical department that you are visiting with “Patient folder” (yellow file).
    You can also use Self check-in machine next to General Information Desk, if you have appointment at Pediatrics, Surgery, Dermatology, ENT, Eye Center, Ob/Gyn and Voice Center. Pick up your Cashier number and a paper from printer (takes time), put them into yellow folder to carry.
    If you visit the clinical department on the 2nd floor (ENT, Eye, Ob/Gyn and Voice), present your “Patient folder” and Hospital ID card to the reception there.
    If you visit Dentistry and Implant Dentistry Center for the first time, please come directly to the 3rd floor for registration.

  2. Please wait in the waiting area until called.

  3. When called, follow your doctor/nurse’s instruction to have consultation/examinations carrying “Patient folder” (yellow file).

  4. After completing all consultations and examinations, submit “Patient folder” to the Cashier box, and wait for your number* to appear on the screen above Casher.
    KEEP a small paper with barcode for your Cashier number (printed in the middle of the 2nd row).

    If you have medicine prescribed, you have another number on the right end of your receipt. Please pick up your medicine at the pharmacy after you see your medicine number on the monitor screen above pharmacy.

  5. You have finished your consultation. Please take care on your way back.